Frequently asked questions

Do you prescribe HRT?

Yes we do. We tailor each plan to the desires and preferences of the patient whilst maintaining safety and using an evidenced-based approach.

Where is TG Health Clinic located?

We are based in metropolitan Melbourne. Telehealth medical services can be provided for patients throughout Australia.

Our clinic is at Shop 1, 161 Greville Street, Prahran, Victoria.  We are co-located with PEACH CLINICS who provide permanent hair removal services.

On-street parking is available on Greville Street and nearby streets, but please check parking signs for restrictions, time limits and fees

Trams 6 and 78 pass near the clinic on High and Chapel Streets. Prahran Train Station is just two blocks away on the Sandringham train line.

How do I make an appointment?

Complete the enquiry form at the bottom of the main page or email us at info@tghealthclinic.com.au and we will contact you to arrange an appointment.

How long with it take to get an appointment?

This will vary depending on your individual needs.  Following initial contact, consideration will be given to the best consultation pathway for you.

Is there a waiting list at TG Health Clinic?

There is currently no waiting list at TG Health Clinic.

Do I need a referral to visit TG Health Clinic?

No.  TG Health Clinic operates as a general practice.

Can I get an appointment after work?

As far as possible, appointments will be able to be made outside of business hours and on Saturdays if required.

How much will it cost to visit TG Health Clinic?

TG Health Clinic is not a bulk-billing clinic other than in exceptional circumstances and by prior agreement.  Standard 20-25 minute consultations are charged with a gap fee of $80.00.  Longer initial consultations for patients not currently on HRT are charged with a gap fee of $200.00.

How does Telehealth work?

Telehealth consultations are conducted using common video conferencing or video call platforms.  A suitable platform should be agreed on prior to your consultation.

Telehealth consultations are preferable if attending the clinic is difficult for you.  However, an initial face-to-face consultation will be required before Telehealth consultations can commence.

There are some Medicare requirements to meet before gaining a Medicare rebate. Without a face-to-face consultation in the last 12 months, there is no Medicare rebate available and a 20 minute consultation will cost $120.00.

How does the informed consent model work?

Under an ‘informed consent’ model we perform the initial assessment, play a key role in mental health and risk assessments for you and organise referral for a secondary consultation where required.  The model is the threshold for the initiation of HRT.

Referral to a mental health specialist is not normally required to initiate gender affirming hormone therapy. It is usually takes between 3-5 appointments to work through the informed consent model. This is essential as we aim to provide comprehensive, high quality, evidenced-based holistic care beyond just the initiation of hormone therapy.

What is meant by the WPATH standards of care?

The World Professional Association for Transgender Health (WPATH) in an interdisciplinary organization devoted to transgender health with a focus on evidence-based health care, education, research, advocacy, public policy and respect.  WPATH standards of care can be found at http://www.wpath.org.

Can I use my chosen name at TG Health Clinic?

TG Health Clinic will always interact with you in a respectful manner and in accordance with your wishes as to your chosen name and your preferred pronoun.

What is your favourite coffee at TG Health Clinic?

Flat white or cold drip please!